At Donkey Craft Vinyl, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

When you visit or make a purchase from our store, we collect certain information to fulfill your orders and improve your shopping experience:

• Personal Identification Details: Name, billing address, shipping address, email address, and phone number.
• Order Information: Details regarding the products you purchase, custom printing inquiries, and transaction timestamps.
• Technical Data: IP address, browser type, device information, and interaction data via cookies to optimize our website performance.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process, fulfill, and ship your custom apparel and crafting material orders.
• To communicate with you regarding order updates, tracking information, or customer support inquiries.
• To screen orders for potential risk or fraud.
• To send you promotional updates, new product announcements, or newsletters (only if you have opted in).

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share your data only with trusted service providers necessary to run our business, such as Shopify (our e-commerce platform), payment processors, and shipping carriers (e.g., USPS, UPS) to deliver your packages.

4. Data Security

We implement industry-standard security measures and rely on Shopify's secure infrastructure to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, correct, or request the deletion of your personal data stored with us. If you wish to exercise these rights or have any questions regarding our privacy practices, please feel free to reach out.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us through our Contact Page.